Trouble for Tesla: Why Consumer Reports Says Its Model S Was ‘Undriveable’

Trouble for Tesla: Why Consumer Reports Says Its Model S Was ‘Undriveable’

The Tesla logo is seen on a Tesla Model S P85D outside the company's headquarters in Palo Alto, California April 30, 2015. REUTERS/Elijah Nouvelage
© Elijah Nouvelage / Reuters
By Jonathan Berr

Consumer Reports in 2013 gave the Telsa Model S the highest rating of any vehicle in its history. This year’s review did not go as well for Elon Musk’s company.

The venerable magazine had to delay testing of the company’s newest model because its drivers couldn’t open the doors on the $127,000 sedan, temporarily making the car “undriveable.”

The door handles on the Model S P85 retract automatically and lay flush against the vehicle when they are not in use. Once the vehicle receives a signal from the key fob, the handles move to allow people to grip them. Unfortunately, the door handles stopped working after Consumer Reports testers had the vehicle for 27 days and had driven just over 2,300 miles.

That malfunction caused other problems, the magazine says: “[S]ignificantly, the car wouldn't stay in Drive, perhaps misinterpreting that the door was open due to the issue with the door handle.”

Consumer Reports’ troubles aren’t unique. The non-profit’s car reliability survey found that the Model S has had a far higher than average number of problems with doors, locks and latches, according to the organization’s website.

The testing experience wasn’t all bad, though, because the automaker’s customer service is top notch. A technician was sent to the Consumer Reports Auto Test Center the morning after the problem was reported and quickly diagnosed the problem.

“Our car needed a new door-handle control module — the part inside the door itself that includes the electronic sensors and motors to operate the door handle and open the door,” Consumer Reports says.  “The whole repair took about two hours and was covered under the warranty.”

Eric Lyman, vice president of industry insights at TrueCar, told The Fiscal Times that the speed in which Tesla addressed that issue will earn it more kudos from customers who have seen carmakers drag their feet in making needed repairs.  The door handle issue isn’t a big deal, he said.

“Telsa is still a relatively new automaker,” he said. “The reality is that we see this kind of thing happen all of the time. This is pretty normal in the course of business in the auto industry.”

The timing of the mishap comes as Telsa is struggling to repair its credibility with Wall Street after the electric vehicle maker’s disappointing earnings performance.  Bloomberg News reported last week that the Palo Alto, Calif.-based company might have to raise money because of what one analyst described as its “eye watering” cash burn rate, or else it might run out of money in the next three quarters.

The electric vehicle maker also is facing increased competition from more established rivals. General Motors (GM), for instance, recently unveiled a Chevrolet Bolt concept car that is set to hit the market in 2017 with a projected price of about $30,000 and a battery range of 200 miles. The next generation Nissan Leaf, another electric vehicle, will hit the market at about the same time.

For now, Tesla’s biggest challenge may in convincing consumers to buy electric vehicles while oil remains cheap.

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The 10 Worst States to Have a Baby

Like all of these “commodities,” even if you don’t need it yourself, odds are that someone in your economic circles does. (When Americans on welfare get their checks, formula and diapers are some of their first purchases.) It’s portable, there’s no ready
Temych/iStockphoto
By Millie Dent

The birth rate in the U.S. is finally seeing an uptick after falling during the recession. Births tend to fall during hard economic times because having a baby and raising a child are expensive propositions.

Costs are not the same everywhere, though. Some states are better than others for family budgets, and health care quality varies widely from place to place.

A new report from WalletHub looks at the cost of delivering a baby in the 50 states and the District of Columbia, as well as overall health care quality and the general “baby-friendliness” of each state – a mix of variables including average birth weights, pollution levels and the availability of child care.

Mississippi ranks as the worst state to have a baby, despite having the lowest average infant-care costs in the nation. Unfortunately, the Magnolia State also has the highest rate of infant deaths and one of lowest numbers of pediatricians per capita.  

Related: Which States Have the Most Unwanted Babies?

On the other end of the scale, Vermont ranks as the best state for having a baby.  Vermont has both the highest number of pediatricians and the highest number of child centers per capita. But before packing your bags, it’s worth considering the frigid winters in the Green Mountain State and the amount of money you’ll need to spend on winter clothing and heat.

Here are the 10 worst and 10 best states for having a baby:

Top 10 Worst States to Have a Baby

1. Mississippi

  • Budget Rank: 18
  • Health Care Rank: 51
  • Baby Friendly Environment Rank: 29

2. Pennsylvania

  • Budget Rank: 37
  • Health Care Rank: 36
  • Baby Friendly Environment Rank: 51

3. West Virginia

  • Budget Rank: 13
  • Health Care Rank: 48
  • Baby Friendly Environment Rank: 50

4. South Carolina

  • Budget Rank: 22
  • Health Care Rank: 43
  • Baby Friendly Environment Rank: 49

5. Nevada

  • Budget Rank: 39
  • Health Care Rank: 35
  • Baby Friendly Environment Rank: 46

6. New York

  • Budget Rank: 46
  • Health Care Rank: 12
  • Baby Friendly Environment Rank: 47

7. Louisiana

  • Budget Rank: 8
  • Health Care Rank: 50
  • Baby Friendly Environment Rank: 26

8. Georgia

  • Budget Rank: 6
  • Health Care Rank: 46
  • Baby Friendly Environment Rank: 43

9. Alabama

  • Budget Rank: 3
  • Health Care Rank: 47
  • Baby Friendly Environment Rank: 44

10. Arkansas

  • Budget Rank: 12
  • Health Care Rank: 49
  • Baby Friendly Environment Rank: 37

Top 10 Best States to Have a Baby

1. Vermont

  • Budget Ranks: 17
  • Health Care Rank: 1
  • Baby Friendly Environment Rank: 5

2. North Dakota

  • Budget Rank: 10
  • Health Care Rank: 14
  • Baby Friendly Environment Rank: 10

3. Oregon

  • Budget Rank: 38
  • Health Care Rank: 2
  • Baby Friendly Environment Rank: 14

4. Hawaii

  • Budget Rank: 31
  • Health Care Rank: 25
  • Baby Friendly Environment Rank: 1

5. Minnesota

  • Budget Rank: 32
  • Health Care Rank: 5
  • Baby Friendly Environment Rank: 12

6. Kentucky

  • Budget Rank: 1
  • Health Care Rank: 33
  • Baby Friendly Environment Rank: 20

7. Maine

  • Budget Rank: 25
  • Health Care Rank: 10
  • Baby Friendly Environment Rank: 15

8. Wyoming

  • Budget Rank: 22
  • Health Care Rank: 17
  • Baby Friendly Environment Rank: 7

9. Iowa

  • Budget Rank: 14
  • Health Care Rank: 25
  • Baby Friendly Environment Rank: 9

10. Alaska

  • Budget Rank: 50
  • Health Care Rank: 6
  • Baby Friendly Environment Rank: 2

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Worried About a Recession? Here’s When the Next Slump Will Hit

Another <a href="http://i2.cdn.turner.com/cnn/2011/images/06/08/cnn-opinion.research.corporation.poll.pdf" target="_blank">recent survey</a> found that 48 percent of Americans believe that it is likely that another great Depression will begin within the n
Dorothea Lange/Library of Congress
By Beth Braverman

The next recession may be coming sooner than you think.

Eleven of the 31 economists recently surveyed by Bloomberg believed the American recession would hit in 2018, and all but two of them expected the recession to begin within the next five years.

If the recession begins in 2018, the expansion would have lasted nine years, making it the second-longest period of growth in U.S. history after the decade-long expansion that ended when the tech bubble burst in 2001. This average postwar expansion averages about five years.

The recent turmoil in the stock market and the slowdown in China has more investors and analysts using the “R-word,” but the economists surveyed by Bloomberg think we have a bit of time. They pegged the chance of recession over the next 12 months to just 10 percent.

Related: Stocks Are Sending a Recession Warning

While economists talk about the next official recession, many average Americans feel like they’re still climbing out of the last one. In a data brief released last week, the National Employment Law Project found that wages have declined since 2009 for most U.S. workers, when factoring in cost of living increases.

A full jobs recovery is at least two years away, according to an analysis by economist Elise Gould with the Economic Policy Institute. “Wage growth needs to be stronger—and consistently strong for a solid spell—before we can call this a healthy economy,” she wrote in a recent blog post.

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