Trouble for Tesla: Why Consumer Reports Says Its Model S Was ‘Undriveable’

Trouble for Tesla: Why Consumer Reports Says Its Model S Was ‘Undriveable’

The Tesla logo is seen on a Tesla Model S P85D outside the company's headquarters in Palo Alto, California April 30, 2015. REUTERS/Elijah Nouvelage
© Elijah Nouvelage / Reuters
By Jonathan Berr

Consumer Reports in 2013 gave the Telsa Model S the highest rating of any vehicle in its history. This year’s review did not go as well for Elon Musk’s company.

The venerable magazine had to delay testing of the company’s newest model because its drivers couldn’t open the doors on the $127,000 sedan, temporarily making the car “undriveable.”

The door handles on the Model S P85 retract automatically and lay flush against the vehicle when they are not in use. Once the vehicle receives a signal from the key fob, the handles move to allow people to grip them. Unfortunately, the door handles stopped working after Consumer Reports testers had the vehicle for 27 days and had driven just over 2,300 miles.

That malfunction caused other problems, the magazine says: “[S]ignificantly, the car wouldn't stay in Drive, perhaps misinterpreting that the door was open due to the issue with the door handle.”

Consumer Reports’ troubles aren’t unique. The non-profit’s car reliability survey found that the Model S has had a far higher than average number of problems with doors, locks and latches, according to the organization’s website.

The testing experience wasn’t all bad, though, because the automaker’s customer service is top notch. A technician was sent to the Consumer Reports Auto Test Center the morning after the problem was reported and quickly diagnosed the problem.

“Our car needed a new door-handle control module — the part inside the door itself that includes the electronic sensors and motors to operate the door handle and open the door,” Consumer Reports says.  “The whole repair took about two hours and was covered under the warranty.”

Eric Lyman, vice president of industry insights at TrueCar, told The Fiscal Times that the speed in which Tesla addressed that issue will earn it more kudos from customers who have seen carmakers drag their feet in making needed repairs.  The door handle issue isn’t a big deal, he said.

“Telsa is still a relatively new automaker,” he said. “The reality is that we see this kind of thing happen all of the time. This is pretty normal in the course of business in the auto industry.”

The timing of the mishap comes as Telsa is struggling to repair its credibility with Wall Street after the electric vehicle maker’s disappointing earnings performance.  Bloomberg News reported last week that the Palo Alto, Calif.-based company might have to raise money because of what one analyst described as its “eye watering” cash burn rate, or else it might run out of money in the next three quarters.

The electric vehicle maker also is facing increased competition from more established rivals. General Motors (GM), for instance, recently unveiled a Chevrolet Bolt concept car that is set to hit the market in 2017 with a projected price of about $30,000 and a battery range of 200 miles. The next generation Nissan Leaf, another electric vehicle, will hit the market at about the same time.

For now, Tesla’s biggest challenge may in convincing consumers to buy electric vehicles while oil remains cheap.

Those Record Job Openings Weren’t All for Burger Flippers

FILE PHOTO: Job seekers stand in a room of prospective employers at a career fair in New York City, October 24, 2012.   REUTERS/Mike Segar
Mike Segar
By Millie Dent

Not only did job openings increase to 5.4 million in April, the highest number from the Labor department in 15 years, but the quality of the jobs was impressive, too. The openings included positions in finance (+13,000) and in architectural and engineering services (+5,000).

Overall, service-sector job growth outpaced gains made last year. The majority of jobs were in professional business services (+63,000), leisure and hospitality (+57,000) and health care (+47,000). Employment in retail also edged up (+32,000), as well as in construction (+17,000). The biggest increase in vacancies was in the West, but businesses across the nation are looking for new hires.

Related: 10 Best Cities for Job Seekers

Mining, logging and oil and gas drilling all posted decreases. Employment in those industries increased by 41,000 in 2014, but the striking decline in prices for oil and other commodities has taken a toll, with employment dropping by 68,000 thus far.

In another reassuring sign, unemployment has fallen to 5.5% from 6.3% at this time last year.

Cyberattacks on Washington Are Up 50 to 100 Percent

REUTERS/Kacper Pempel/Files
By Brianna Ehley, The Fiscal Times

As the government struggles to hire skilled workers to fend off hackers, cyberattacks on federal agencies are up between 50 and 100 percent in the past year.

A new survey by the Professional Services Council found that at least 28 percent of chief information officers at federal agencies reported an increase in cyberattacks of 51 to 100 percent over the past year.

Related: Cyber Security Office Deemed Dysfunctional

The increasing threat of cyber hacks against the government isn’t surprising. Earlier this year, the Government Accountability Office listed federal IT operations as one of the most serious weaknesses in the federal government and in its annual “High Risk” report, the GAO labeled this vulnerability a major threat to national security.

Just last week, the Obama administration announced that Chinese cyber thieves hacked into the Office of Personnel Management’s massive government data system and accessed more than 4 million federal workers’ personal data. ABC News reported that the hackers potentially gained access to some Cabinet member data as well.

In the aftermath of the breach, President Obama called on agencies to ramp up cyber security efforts. However, the problem, according to the PSC survey, is that the government is having trouble recruiting skilled cyber experts.

Related: Federal Government Hacked: Chinese Cyber Thieves Target Fed’s Personal Info

Some 63 percent of CIOs reported that their agencies were not sufficiently prepared to develop necessary talent. Most cited limited resources and government salaries as obstacles to competing with employers in the private sector.

Commerce Department CIO Steve Cooper said hiring young people is a major challenge. The average age of Commerce employees is about 50 years old, NextGov noted.

The CIOs’ responses are in line with a separate GAO report from earlier this year that found there is a major skills gap within the federal workforce when it comes to IT and cybersecurity.

Why Your Next Phone Could Be Powered By Seawater

Wikipedia
By Andrew Lumby

Lithium is more than just a pretty solid Nirvana track – it’s also the reason that the portable computer in your pocket can keep on tweeting, e-mailing and otherwise vibrating for hours on end.

But soon there may not be enough available to go around.

As the demand for long-lasting batteries in cell-phones, laptops, and electric cars increases, so too does demand for Lithium, their key ingredient.

The U.S. Geological Survey estimated recently that conventional lithium reserves provide enough for production of 37,000 tons of the element per year for 365 years. That sounds like a lot, but with over a million electric cars expected in 2020, the development of battery clusters that power smart homes (like Tesla’s Powerwall), and increasing availability of lithium-powered consumer electronics, demand is sure to rise exponentially every year.

To battle the problem of Lithium shortage, researchers are looking to some unconventional sources. In Japan, for instance, scientists at the Atomic Energy Agency are working on a method to extract lithium from seawater through dialysis. According to a report from MIT Technology Review, “The system is based on a dialysis cell with a membrane consisting of a superconductor material,” a sentence which presumably means something to someone, somewhere.

Though the method is a long way away from being used commercially, one of the lead scientists on the project, Tsuyoshi Hoshino wrote that this particular method of extracting Lithium “shows good energy efficiency and is easily scalable.” Hoshino adds that his method could be commercialized in five years.

If Hoshino’s method makes it to commercialization, it could be a huge boom for the lithium battery industry, especially to powerhouse Tesla. Mineral assays of Nevada’s salt lakes have shown promising concentrations of lithium, which also happens to be where the battery pioneer plans to build its massive battery production plant, known as the “Gigafactory.”

For now, though, we’re stuck with a reliance on more conventional lithium sources.

More Americans Smell Fear—not Roses—When They Retire

iStockphoto/The Fiscal Times
By Beth Braverman

The shine is coming off of Americans’ expectations for their Golden Years. 

Two-thirds of Americans anticipate being stressed about their finances in retirement, and nearly 60 percent don’t think they’ll have enough money, according to a new report by Merrill Edge

The report found that younger generations—Gen Xers and Millennial--are the most likely to expect to feel stress in retirement. Nearly half of those who aren’t retired expect to work in retirement, and 41 percent said they’ll rely on the government for financial help in retirement. 

It may not be as bad as they expect. The survey also looked at how current retirees were doing, and it found a brighter picture. About 75 percent of current retirees believe they’ll have enough money to last through retirement, while just 57 percent of pre-retirees feel the same.   

Related: 5 Things No One Ever Tells You About Retirement

One promising finding in the report: Americans are putting a higher priority on saving for the future, perhaps because of their anxiety about running out of money. More than 60 percent of those surveyed said they would prioritize saving for the future, versus less than half of those asked the same question last year. 

“In comparison to a year ago, we’re seeing a significant jump in positive investment behaviors and intent,” Aron Levine, head of Bank of America Preferred Banking and Merrill Edge said in a statement. “It’s encouraging to see Americans prioritizing the future along with the present and turning financial concerns into positive investment decisions.”

Marriage?? Young Americans Aren't Even Shacking Up

iStockphoto
By Millie Dent

You’ve probably heard that marriage among young adults has been on the decline, but a new Gallup poll finds that the percentage of 18-to-29-year-olds living with a partner has flatlined in recent years.

“This means that not only are fewer young adults married, but also that fewer are in committed relationships,” Gallup’s Lydia Saad wrote Monday. “As a result, the percentage of young adults who report being single and not living with someone has risen dramatically in the past decade.” 

Related: The Bad News About All the Singles in America

That percentage has risen from 52 percent in 2004 to 64 percent last year, Gallup says. The data doesn’t necessarily mean young adults are avoiding relationships entirely. Young people are just less likely to make a serious commitment associated with moving in together.

The trend hasn’t carried through to Americans in their 30s, who are only a bit more likely to be single than they were a decade ago. Marriage among people in this age group has also declined in popularity, but the percentage of 30-somethings living with a partner has jumped from 7 percent to 13 percent.

 

The new data suggests that, if young people don’t feel ready for marriage, they may not feel up for long-term commitment yet, either. (In some cases, that may be because they’re still living with their parents.) “This doesn't necessarily mean young adults are staying out of relationships, just that they are less likely to be making the more serious commitment associated with moving in together — whether in marriage or not,” Saad wrote.

The societal question, she said, is whether those single 20-somethings stay that way into their 30s. A Gallup poll from 2013 suggests that young adults may not be avoiding marriage altogether, but are just pushing it back. In that survey, 56 percent of Americans aged 18 to 34 said they were unmarried but did want to tie the knot at some point. Only 9 percent in the same age group said they were unmarried and wanted to stay that way. The most common reasons people listed for not being married yet included having not found the right person, being too young or not ready to get married and money concerns.

In other words, they might someday say “I do,” but for now they definitely don’t.